Your refund will be processed when the items are received back at our store.Ĭancelling multiple preorder items may result in a 10% cancellation fee. If your return request is authorized, you may deliver the items at the specified location. To return an online order either at our store, please contact our Customer Service team and include information about the date and location you’d like to make the return. If the contents of your factory-sealed product contain manufacturing imperfections, such as missing, miscut, or misprinted items, please contact the manufacturer of the product to request a replacement.Īpparel that has been laundered, worn, or altered in any way may not be returned. Requests to return single cards are evaluated on a case-by-case basis, and we reserve the right to decline any such requests.įactory-sealed products may not be returned after they have been opened. We are not responsible for return shipments lost before delivery, and we highly recommend any return be shipped with a tracking number. If your return request is authorized, the return must be postmarked and shipped within seven (7) calendar days of the authorization.Īfter our warehouse receives your authorized return, we will issue a full refund in the original payment method, less any shipping charges, or as agreed upon via the return authorization. However, on a change of mind or other return where the fault is not with Ronin Games Woden, we reserve the right to not pay for customers' return shipping, and to not reimburse the initial shipping costs.To submit a request to return single cards or other merchandise, please contact our Customer Service team within forty-eight (48) hours of the order’s delivery. If the return is initiated due to a fault with the item, or if the mistake was in any way that of Ronin Games Woden, we will pay for your return shipping if necessary, and refund you any initial shipping costs. Please remember it can take some time for your bank or credit card company to process and post the refund too. If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). You can always contact us for any return question at and issues Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
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